Prepare For Multiple Outcomes

personal success Oct 01, 2017

 

 

 

 

 

 

While reading Lend Me your Ears by William Safire – a book of great speeches, I’m reminded of a lesson I learned years ago that still rings true today.  Preparing for multiple future outcomes can provide many benefits in both the present and the future– when you’ll experience the not-yet-known result.

The future benefits include:

  • Appearing clever when reacting to whichever result occurs
  • Less emotion attached to the outcome
  • Strategies already in place or quickly implementable

The present benefits include:

  • Decreasing fear or anxiety
  • Ample time for strategic thinking

The reason Mr. Safire’s book reminded me of this topic is because within the great passages of his script, he shares the speech he wrote for President Nixon to use in the event that Apollo XI was an unsuccessful mission.  When the astronauts landed on the moon, two types of speeches were written – one for celebrating the...

Continue Reading...

Vocal Qualities For Effective Communication

quality communication Sep 24, 2017

The communication we have with others is made of three components:  word choice, vocal qualities, and physiology.  The order of importance has been debated throughout the years, but one thing is agreed upon – each of the three plays a role.

Word choice: 
  • Be concise.
  • Be clear by articulating.
  • Choose words your audience will understand.

Physiology:

  • Be mindful of your facial expressions, gesture, and body language.
  • Minimize nervous ticks or distracting physical habits.
  • Remember the saying, “Actions speak louder than words.”  If you are using happy words, but your face looks angry or your posture looks sad, your joyful verbiage is likely to be dismissed.

Vocal qualities include: tone, word emphasis, speed and volume. 

You’ve heard people use tone to help make their point. Think of any time your parent, significant other, or teacher said your name – probably your full name, and said it with a strong, loud tone.  How did you...

Continue Reading...

A Proven Achievement Strategy – FTM

personal success Sep 17, 2017

If you chose to train as a basketball player, and you could choose anyone in the world to be your personal basketball coach, whom would you choose?

You’d most likely choose someone like Michael Jordan, Kobe Bryant, or Tim Duncan.

If you wanted to be successful as a musical artist, and you could choose anyone in the world to be your personal music mentor, whom would you choose?

That answer would probably be someone like Justin Timberlake, Madonna, Diddy, Jennifer Lopez, Toby Keith, Steven Tyler, or (insert your favorite artist here).

What if you wanted to be a successful investor?

What if you wanted to be successful in relationships?

If you are going to learn from someone, why not learn from the best?  Someone that has done successfully what you want to do and knows how to do it and how not to do it.  They’ve already been through the trial and error portion of their path to success and have learned invaluable information along the way.  You can benefit...

Continue Reading...

Kindness Begets Kindness

personal success Sep 10, 2017

Deliberate Acts of Kindness

It’s no surprise that when one person does something nice for another, the recipient is more likely to do something nice for a third person, and so on.   Research has shown that just as acts of aggression toward others can lead to a chain reaction of aggressive behavior in others, so too do acts of generosity lead to more generous behavior in the recipients.  If you want to help mold your college campus, work environment or community into a kinder place, it starts with being the altruistic example.

Will you commit to doing at least one of these acts every day?  If you do, you'll see the impact it has on you and those around you.

Acts of kindness:

  • Say "please" and "thank you" and really mean it.
  • Say "Good morning" to people you cross paths with in the morning.
  • Put a shopping cart back in its holder – even if it wasn’t one you used.
  • Take off your shoes when you enter someone’s home, without being...
Continue Reading...

CRM for Profits & Satisfaction

systems Sep 03, 2017

(Customer Relationship Management)

If you are in a business or organization in which repeat business with people who have already used your product or service is a goal of yours, this topic will help you.

Implementing a contact management program (which I use as a customer database) into my business
has had an undeniable impact on our profits, customer communications, and efficiencies.   Previous to using a database, my system consisted of filing receipts and entering basic information into an Excel spreadsheet – which is the least you should be doing if you are not going to use a CRM.

 The benefits of using a database are as follows:

  • Target market for events, I can send emails or direct mail to customers when I’ll be at an event in their area.  Often it will include a promotion such as bring or mention this coupon to receive an extra 10% off your order at the event.
  • Invite service call requests from customers when I know I’ll be in their...
Continue Reading...

Zapping Self-Doubt

personal success Aug 27, 2017

We checked in to our room at a sunny resort in Dominican Republic, thanked our bellman with words and cash, and I kicked off my shoes.  Filled with excitement for the coming week with plans of relaxation, spending time with our friends, and exploring the area, we began to unpack. 

Since I used my computer during travel, it was low on battery, so I pulled it out of the bag and bent down to plug it into the outlet under the desk.  After standing, I attached the cord to the power outlet on the laptop and received a little zap.  “Got my finger in between the two metal pieces,” is what I thought.

I proceeded to move the laptop to the corner of the desk so it would be out of the way, and when I touched the metal laptop case, I received my second shock.  A vibration shot up my arm.  This time, I let out a small shriek as I jumped back.

That got my husband’s attention.  He asked me what I was doing, so I explained the zaps I was...

Continue Reading...

Make People Feel Good

quality communication Aug 20, 2017

Begin With Making Them Feel Good

While in a parking lot, walking from my car to the grocery store, I was approached by an elderly woman.  She was standing at her open trunk with her grocery cart parked right behind her car.

“You look strong.”  She said to me.  “Could you help me put this watermelon in my car?”

I was happy to oblige.  After getting her groceries nestled in her trunk, I bid her farewell and headed into the store.  I couldn’t help but think of her approach as I shopped.

Start with a compliment

Before I ran into her, I can’t remember a time when someone’s very first words to me included a compliment.  Even before I knew what was happening, I felt good, was smiling, and was happy to help before she even asked.  What a brilliant approach, I thought.  Make someone feel good right away.

How will you make people in your life feel good today?  This week?  This month?  There are...

Continue Reading...

The Six Secrets to Success in Cutco (other than making calls)

cutco success Aug 13, 2017

For a downloadable PDF version, CLICK HERE

Make everything as FUN as possible.

For customers, the more they enjoy their time with you, the more likely they are to be in a purchasing mood. Use jokes, even if they are corny. Give them high fives, especially when they get an answer right or do or say something cool. Get to know them! Take an interest in their lives and really listen to them. Express enthusiasm for your product and your work. Enthusiasm is infectious and people love to be excited and see people who are excited.

Always be learning.

Even the very top performing people are continually looking for ways to improve their results. You’ll never get to a place where you can’t improve. At the end of every appointment, ask yourself, “What could I have done better?” or “What did I learn from that one?”. Ask others those same questions.

Cross train with other reps; you’ll always learn at least one helpful thing. Go to meetings and events,...

Continue Reading...

Sales Campaign Planning Document

marketing Aug 06, 2017

To have a successful marketing campaign, it helps to plan it out as it coincides with your goals, events, and promotions for the correlating time period.  Click the link below to download a document in which you can list out those parts of your calendar and decide what marketing pieces you'd like to add to your plan. 

Get Document Here

 

Continue Reading...

Grow Your People to Grow Your Business

team building Jul 30, 2017

Two big factors determine how much a business will grow. Don’t get me wrong, there are a hundred other factors to growing business and revenues, but these two lead the way in any business and any industry.

The two factors are:

  • The leader’s personal growth and knowledge level

  • The employees’ personal growth and knowledge levels

Your mind may already be coming up with arguments.

What about market share? Effective marketing? Supply and demand?

Margin? Surely some things are more important than personal growth?

Let’s look at an example.

Do you remember Blockbuster video? In 2004, they were the giants in their industry. They had 9000 stores, 60,000 employees, and millions of customers. Then the industry started to change, bringing Netflix and Redbox into the market. The founder of Netflix met with the CEO of Blockbuster and offered an affiliation that would serve both companies, but Blockbuster took their ball and went home.

 
Even though the CEO of...

Continue Reading...
1 2 3
Close

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.